Support
How can we help?
Something not working, a question, or an idea? Tell us. We read every message.
Fastest
Send it from the app
Open Traxl, go to Settings → Help & feedback, pick what it is about and write to us. It reaches us from your signed-in account, with your app version and phone model if you leave that switch on, so we can look into what happened without asking you to explain it twice. You can follow whether we have picked it up in the same screen.
Or by email
support@traxl.in
Include the phone number or email you signed in with, what you expected and what happened. Traxl Plus members' emails are answered first.
Quick answers
- Common questions
- Plans, limits, privacy, iPhone, trips
- Delete your account and data
- Works without the app
- Privacy policy
- What we collect and why
- Sharing stops at night?
- The Android battery setting that fixes it
In an emergency, call your local emergency number. Traxl's SOS tells your Circle; it does not contact emergency services.